Refund Policy

MONEY BACK GUARANTEE

We will happily and quickly refund or exchange bathtubs or faucets within 30 days of delivery. Your satisfaction is our main priority so if you are not 100% satisfied with your purchase simply let us know and we'll politely refund your purchase. Custom Orders and backorders are non-refundable and non-exchangeable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
The 30 Day Money Back Guarantee does not apply to Giagni bathtubs.


REFUNDS 

Please e-mail us at info@luxuryfreestandingtubs.com so we can send you a return authorization number before the 30 days expire. Once you obtain the number and the shipping address please be sure that RA# is noted on the outside package, on the attention line of the shipping label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will process the refund in the next 7 business days. 
Please do not send your purchase back to the manufacturer. Shipping costs are non-refundable. You will be responsible for return shipping costs and a 25% restocking fee will apply. For all EAGO orders a 25% restocking fee aplies once they ship out, even if the shipment is not accepted by the end customer. We advise shipping your item by insured, traceable methods offered by freight shipping company.

RETURN ITEMS DAMAGED IN TRANSIT:

If your purchase is damaged in transit please contact us immediately! We will arrange to have the items returned to us and quickly replaced. Luxury Freestanding Tubs is not responsible for damage to shipments that are signed clear by the end customer. By accepting a damaged shipment you are releasing luxuryfreestandingtubs.com of any financial responsibility. Always inspect your shipment prior to signing the delivery receipt. If there is damage, note it on the delivery receipt and have the driver sign it. You have  the right to refuse delivery on damaged items.

Please note: Price adjustments on previous purchases are not permitted. We reserve the right to modify its exchange and return policy.

Note:
- Truck freight deliveries to some regions of Washington, New York, Virginia, North-South Dakota, Montana, Connecticut, Oregon, Idaho & California or rural locations are considered high-cost delivery areas by freight carriers and in some very rare cases you may be contacted regarding a freight surcharge. Transit time estimates are not guaranteed. For questions, please call us at (888) 503-3805 or e-mail us at info@luxuryfreestandingtubs.com
-  For all EAGO orders a 25% restocking fee applies once they ship out, even if the shipment is not accepted by the end customer.